Policies
Read up before you order, or come back any time you have a question about an order already placed. Each page below covers one part of shopping with us — from how we handle your data to how a return, exchange or warranty claim actually works.
Privacy Policy
What personal information we collect when you browse or buy, how we use it to process your order, and how we keep it safe. Covers cookies, marketing communication and your right to ask us to delete your data.
Read policyTerms Of Use
The rules that govern your use of the SportsGear24x7 website — account registration, acceptable use, pricing and content accuracy, and the limits of our liability as a retailer.
Read policyShipping & Delivery
Delivery timelines by PIN code, shipping charges (including free-delivery thresholds), how to track an order, and what happens if a delivery is delayed, lost or refused.
Read policyWarranty, Returns & Exchange
The return and exchange window for Cricket, Pickleball, Badminton, Table Tennis, Boxing, Tennis and Padel gear, what condition items must be in, refund timelines, and how manufacturer warranty claims are handled.
Read policyBat Warranty
What is (and isn’t) covered under a cricket bat’s manufacturer warranty — willow cracking, handle damage and knocking-in — plus how to raise a claim with photos and your invoice.
Read policy